REFUND & CANCELLATION

It is Pure Elements’ intention to satisfy their customers. For this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 8 days from the date of delivery.

To return any items, please contact on 09021099099 or send an email at [email protected]

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in an unopened and salable condition.

Postage/ Shipping Charge will not be refunded.

Please note that we cannot offer exchanges or refunds on any opened or used products.

Please allow one week from the day you return your package for your request to be processed. You will be contacted once your return is complete.

Cancellation

If you want to cancel your order, you need to inform us by email at - [email protected] with your order no. within 8 hours of placing the order or before its dispatch whichever is earlier. Once your order is dispatched, it cannot be cancelled.